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COMPANY INFO

House of Ọṣun 

House of Osun ApS

VAT Certificate Number: 44104806 

Welcome to the official website  www.houseofosun.com 

USERS SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE CONSULTING OR USING THIS WEBSITE.

Terms and conditions of Use

The use of this Website is governed by the following terms and conditions of use (hereinafter the “Terms and Conditions of Use”). By entering this Website, you unconditionally agree to comply with and be bound by the following Terms and Conditions of Use, and the relevant general terms and conditions of sale when you make an online purchase on this Website. If you do not accept all the Terms and Conditions of Use, please exit this Website immediately.

This Website is operated by House of Ọṣun. The products offered on the Website are sold directly by House of Osun ApS.

INTELLECTUAL PROPERTY RIGHTS

This Website as a whole and all material on this Website, together with the “House of Ọṣun” trademark, are owned and registered by House of Osun ApS 

All trademarks and logos, whether or not they are registered or displayed on the Website, will remain the exclusive property of House of Ọṣun. Such trademarks and signs may not be used in connection with any product or service that does not originate with House of Osun ApS. Use of the Website is permitted for your own personal use and not for commercial reasons.

You may not otherwise download, copy, store, manipulate, reformat, print, display, publish, transmit, distribute, create a derivative work from or make any other use of, the Website, or any Content contained therein. All rights are reserved in all countries worldwide. 

ACCEPTANCE OF TERMS OF USE

By accessing this Website, you represent and warrant that (a) you accept these Terms and Conditions of Use; (b) your use of the Website will comply with these Terms and Conditions of Use.

LIMITED LICENCE

Subject to the terms herein, we grant you access and make personal use of the Platforms limited such that it does not include the right to:

(A) use the Platforms in any way which may prejudice or damage the reputation of House of Osun; (b) The Platforms are for your personal use only, you shall not use the Platforms for any commercial or business purposes.

Our company grants you a limited right to access and use the Platforms and Content solely for your personal use.

WRITTEN COMMUNICATIONS

Our company requires that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Platforms.

LINKS TO THIRD-PARTY WEBSITES

It is possible that our website contains links to other independent third-party websites. Such sites are not under our control, and we do not take accountability or endorse the content of such websites, including any information or materials contained within them. You must to make your own independent judgment regarding your interaction with these sites.

DISPUTE SETTLEMENT

If you have any complaints in regards to our services, you agree to settling the matter informally at first, by reaching out to our company  costumer-support@houseofosun.com or by paying us a visit in our offices.

TRANSLATION POLICY

All of our company's Terms and Policies are presented and valid only in English language. We do not take responsibility for interpretations in other languages whatsoever. 

HOUSE OF OSUN PRODUCTS

House of Osun's products are precisely assembled and based together by hand, because only by hand you can stay true to the soul of Haute Couture.

Customized- Products, these are special handmade orders which may be customized based on the client’s taste and measurements in coordination with a professional designer from House of Osun.

All of our products go through a detailed procedure, from designing and sketching and to creating your one-of-a-kind piece(s). The intricate steps are as follows:

   * Designing and Sketching of the Dress

   * Sourcing of Fabrics

   * Draping

   * Cutting and Sewing

   * Design Detailing

   * Hand Altering

   *Accessorizing

 Each item is examined thoroughly foe quality control throughout the process and after the completion of the product. Production period for Customized pieces can take up to months. Presuming that the product is finished earlier, you will be notified that the product is ready for shipment. Please be aware that there may be times when the order takes longer to finish, that is due to the fact that our products go through a step by step procedure, as stated above. In such cases, you will also be notified if we need more time to be finished with your order.

Once the product is ready, we will let you know by e-mail that your order is ready to be shipped out. Furthermore, we can also provide you with additional information about your order, such as photos, videos, video-calls, to confirm the measurements and the overall order. The moment we receive a confirmation from your side with the remaining balance, we will ship your order out.

The customer must be aware that there might be slight differences in colour due to the changes in colour settings of different monitors/screens. Furthermore, please be informed that because our products are handmade, and we match the design in accordance to the size of the dress, there may also be a slight difference in design, considering that each dress is unique in it's form and the human hand may not touch each detail in the same way.

We are responsible for the creation of the products in the measurements specified by the client. Please make sure you take your measurements according to the instructions on the site. Please be conscious when it comes to your measurements, it is suggested there should not be a big difference in these measurements between the time you make the order and the time you receive it.  

In certain cases, we might also consider deciding how to adapt the measures given by the customer to the materials used in the product ordered by the customer. Since some of the fabrics are stretchable and others are not stretchable, it is our company's responsibility to consider how such fabrics will fit the customer in accordance to their measurements.

The wait time for the confirmation of the payment by the bank is not included in the period of time which we consider as the “working period in a product”.